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THE SMALL PRINT......HOW OUR POLICIES AFFECT YOU.

In the business of buying and selling, there must always be a few rules and regulations. These are formulated to help you, as our customers, to understand the process of our business, and to protect your rights. Below are just a few things you need to read about shopping instore and online with Hoptroff & Lee. Please read the relevant sections. Thank you.

ONLINE SHOPPING:

Description and EU Law 


 As sellers with an online presence we must comply with current 

EU Distance Selling Law 

(read in full at the foot of this page). 

We provide you with the basic item information online. We are always available to provide further information including images on request. Payment must be in full at the point of sale. If you decide to return the item, EU law states that you must return that item within 14 days of receipt in its original state with its original packaging. Any suspicious issues will be reported to Paypal as our main payment format.

Please ensure that you have all the information you require including sizes as returning items can be expensive and complex.





ONLINE SHOPPING:

Collection and Delivery


COLLECTING ITEMS IN PERSON:

Arranging collection of any item purchased in store or online is the buyer's responsibility. You should take every precaution when moving and handling larger items, taking our advice.


COURIER DELIVERY DURING 

COVID-19:

Delivery of any online item by courier 

MAY BE DELAYED.

 If your item is delayed or lost we will step in to help and we have guidelines regarding this. Your tracking reference should be used in the first instance to check the progress of your parcel.


DAMAGED PURCHASES:

The buyer must provide 2 CLEAR photo images of the damage sustained during mailing, to be sent to us within 14 days of receipt of your purchase. 

ONLINE SHOPPING:

Etsy purchases:


Purchasing from our Etsy shop:

www.etsy.com/shop/hoptroffsbazaar

is a separate enterprise.

You must abide by general Etsy rules. Please read carefully our individual shop policies that must be upheld when shopping at "HoptroffsBazaar". 

Anyone can join Etsy as a guest for free.

SPECIFICALLY IN STORE:

Returns, Refunds and Reserving items 

RETURNING ITEMS FOR REFUND: refunds are at our discretion and we look at cases individually. 


RESERVING ITEMS:

Shoppers in store may reserve an item with a 50% deposit. THIS IS NON-REFUNDABLE if you decide not to purchase the item. We will ask you to leave a point of contact (please read our privacy policy below) and you must collect the item within 14 days.

If you are paying remotely you must pay in full at the point of sale. 




GENERAL: ONLINE AND INSTORE SHOPPING

Nature of items sold:

Antique and vintage items are old and therefore will show signs of age and use. Items are "sold as seen". Expert advice is available. Please read the description in full and request further information and images if so desired. 

GENERAL: ONLINE AND INSTORE SHOPPING

Payment:

In store, we accept cash payments, and card payments both chip and pin, and contactless. 

If you are paying remotely for your purchases you must have a Paypal account, or pay in store by any of the above methods.

Items for sale on the main shop website carry a Paypal button which can be clicked to pay in full, prices include postage costs and packaging. Remember that you can request for the items to be sold to you in the shop.

1). WE RESPECT YOUR PRIVACY

OUR PRIVACY POLICY: (all customers)

To​ comply with General Data Protection Regulations, we do not store customer details. Any previous records have been destroyed. We do not possess or operate any software that enables us to keep any such records. You can invite us to contact you by using our form on the

"Contact Us" page of this website, or emailing us. Once we have seen your query on the website, the form automatically clears, so no information is kept, nor is it stored in any part of our Stamford shop or computer/mobile phone system. Your details are not passed to any third party. The contact you have invited us to make is a once-only event. Should you wish us to contact you again, please use the form/email us. Should you see your own personal image in any of our website photographs or any social media video or image initiated by Hoptroff & Lee, you can ask us to remove it at any time.

2). We abide by

EU DISTANCE SELLING LAW: (online buyers)

Under current EU Law you have the right to change your mind about a purchase. Specifically, this means that you have decided not to buy a particular item due to personal choice, NOT that you have omitted to request or pay attention to the full information provided about the item. Online listings cannot give every single detail so you are encouraged to request further information either written or photographic should it be required. The process of returns is as follows:

*Buyers must contact the seller within 14 days of receipt of the item.

*The buyer pays return postage costs.

*If you cancel a purchase anytime after it is already in the post, you still pay the return postage.

*Information will be given to buyers about how to proceed, including timelines, packaging and posting. You must follow this information or extra costs may be incurred by yourself.

*The item must be returned to the seller (full address will be provided) in exactly the same condition as when it was posted, together with all original packaging intact. Costs incurred due to the buyer omitting any part of this process will be DEDUCTED from any refund.

*Once the seller has received the item and is satisfied that everything is in order, a refund will be given. No refunds are given for purchases which return damaged or are lost in transit as this is the buyer's overall responsibility.


3). Your right to a REFUND (online buyers):

Refunds for in online purchases are at our discretion. If you can show that we have omitted to give you the full information or that we have been grossly inaccurate in an online listing this will be in your favour. We will expect to see that you have requested, prior to buying an item online, and as advised throughout our policies, further images/details of that item that have helped you to make an informed decision prior to purchasing that same item.

We DO NOT refund you either instore or online purely because the item you have purchased shows wear and age. Items are sold as seen. We also cannot refund you if you have clearly failed to read a description of the item online.


4). OUR RIGHT TO CANCEL YOUR ORDER (online buyers): 

 Hoptroff & Lee reserve the right to cancel an order where:

*There are problems with the given postal address either given to us at time of purchase or when postal worker delivery is attempted.

*An item becomes unsaleable (by definition this means damaged) prior to posting.

*There are general communication issues between buyer and seller.

*An attempt is made to purchase an item clearly reserved for another buyer, or SOLD.

*The purchase is from a buyer with an International address.

*Hoptroff & Lee will report to Paypal/Etsy any suspicious behaviour regarding those items purchased through these systems.