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THE SMALL PRINT......HOW OUR POLICIES AFFECT YOU.

In the business of buying and selling, there must always be a few rules and regulations. These are formulated to help you, as our customers, to understand the process of our business, and to protect your rights. Below are just a few things you need to read about shopping instore and online with Hoptroff & Lee. Please read the relevant sections. Thank you.

ONLINE SHOPPING:

Description and EU Law 


 As sellers with an online presence we must comply with current 

EU Distance Selling Law 

(read in full at the foot of this page). 

On our "Shop online now" page we provide you with the basic item information. We are always available to provide further information including images on request. Payment must be in full at the point of sale. If you decide to return the item, EU law states that you must return that item within 14 days of receipt in its original state with its original packaging. 

Please ensure that you have all the information you require including sizes as returning items can be expensive and complex.

Paypal will be informed of any dispute r suspicious circumstance.





ONLINE SHOPPING:

Collection and Delivery


COLLECTING ITEMS IN PERSON:

Arranging collection of any item purchased in store or online is the buyer's responsibility. You should take every precaution when moving and handling larger items, taking our advice.



ONLINE SHOPPING:

Etsy purchases:


Purchasing from our Etsy shops

is a separate enterprise. 

You must abide by general Etsy rules. Please read carefully our individual shop policies that must be upheld when shopping with us at Etsy. 

Anyone can join Etsy as a guest for free.

You must register a debit/credit card or Paypal details with Etsy when you join.

SPECIFICALLY IN STORE:

Returns, Refunds and Reserving items 

RETURNING ITEMS FOR REFUND: refunds are at our discretion and we look at cases individually. 


RESERVING ITEMS:

Shoppers in store may reserve an item with a 50% deposit. THIS IS NON-REFUNDABLE if you decide not to purchase the item. We will ask you to leave a point of contact (please read our privacy policy below) and you must collect the item within 14 days.

If you are paying remotely you must pay in full at the point of sale. 




GENERAL: ONLINE AND INSTORE SHOPPING

Nature of items sold:

Antique and vintage items are old and therefore will show signs of age and use. Items are "sold as seen". Expert advice is available. Please read the description in full and request further information and images if so desired. 

GENERAL: ONLINE AND INSTORE SHOPPING

Payment:

In store, we accept cash payments, and card payments both chip and pin, and contactless. 

If you are paying remotely for your purchases you must have a Paypal account, or pay in store by any of the above methods.


1). WE RESPECT YOUR PRIVACY

OUR PRIVACY POLICY: (all customers)

To​ comply with General Data Protection Regulations, we do not store customer details. Any previous records have been destroyed. We do not possess or operate any software that enables us to keep any such records. You can invite us to contact you by using our form on the

"Contact Us" page of this website, or emailing us. Once we have seen your query on the website, the form automatically clears, so no information is kept, nor is it stored in any part of our Stamford shop or computer/mobile phone system. Your details are not passed to any third party. The contact you have invited us to make is a once-only event. Should you wish us to contact you again, please use the form/email us. Should you see your own personal image in any of our website photographs or any social media video or image initiated by Hoptroff & Lee, you can ask us to remove it at any time.

2). We abide by

EU DISTANCE SELLING LAW: (online buyers). This law still applies at present.

Under current EU Law you have the right to change your mind about a purchase. Specifically, this means that you have decided not to buy a particular item due to personal choice, NOT that you have omitted to request or pay attention to the full information provided about the item. Online listings cannot give every single detail so you are encouraged to request further information either written or photographic should it be required. The process of returns is as follows:

*Buyers must contact the seller within 14 days of receipt of the item.

*The buyer pays return postage costs.

*If you cancel a purchase anytime after it is already in the post, you still pay the return postage.

*Information will be given to buyers about how to proceed, including timelines, packaging and posting. You must follow this information or extra costs may be incurred by yourself.

*The item must be returned to the seller (full address will be provided) in exactly the same condition as when it was posted, together with all original packaging intact. Costs incurred due to the buyer omitting any part of this process will be DEDUCTED from any refund.

*Once the seller has received the item and is satisfied that everything is in order, a refund will be given. No refunds are given for purchases which return damaged or are lost in transit as this is the buyer's overall responsibility.